Refund Policy

At eBook Writing Hub, we are committed to providing the highest level of services to our clients and ensuring the success of their book endeavors. However, we understand that situations may arise where a refund is necessary. This refund policy outlines the conditions under which refunds will be considered and processed.

Refund Eligibility:

Refunds will be considered for services that have not been rendered or completed as per the agreed-upon terms in the client's contract.
Refund requests must be submitted in writing to assigned Project Manager within 03 days of the service purchase date.

Non-Refundable Items

The following scenarios and services are not eligible for refunds:

• Services that have been completed or delivered as per the terms of the contract.
• Any fees associated with third-party services, such as printing costs, advertising expenses, or platform fees.
• Any expenses incurred by eBook Writing Hub on behalf of the client, including but not limited to paid advertisements, design services, or promotional materials.

Refund Evaluation

All refund requests will be thoroughly reviewed by our customer support team.
Refund eligibility will be determined based on the adherence to the terms and conditions of the client's contract.
We reserve the right to reject refund requests that do not meet the specified criteria or have violated the terms of the agreement.

Refund Process

If a refund is approved, the client will be notified via email.
Refunds will be processed within 7 – 10 days of approval and will be issued using the same payment method used for the original transaction.
In cases where the payment was made via bank transfer or check, the refund will be processed using a method agreed upon between eBook Writing Hub and the client.

Partial Refunds

In certain cases, partial refunds may be offered if only a portion of the services has been rendered.
The amount of the partial refund will be determined based on the value of the services completed and any non-refundable expenses incurred by eBook Writing Hub.

Cancellation Policy

If a client decides to cancel the contract before the services are completed, they may be eligible for a refund as per the terms outlined in the contract.
Cancellation requests must be submitted in writing and will be evaluated on a case-by-case basis.

Modification of Refund Policy

eBook Writing Hub reserves the right to modify, amend, or update this refund policy at its discretion.
Changes to the refund policy will be communicated to clients through email or updates on our official website.
By purchasing services from eBook Writing Hub, the client agrees to abide by the terms and conditions outlined in this refund policy.
For any inquiries or assistance regarding refunds, please contact our customer support via Live Chat.
This refund policy is effective as of the date mentioned above and supersedes any prior refund policies issued by eBook Writing Hub.